Claro – Support

📬 Contact Us

Have a question, found a bug, or need help with your account? Send us an email and we'll get back to you within 24 hours.

Email Support

❓ Frequently Asked Questions

How do I cancel my subscription?

Open the Settings app on your iPhone → Apple ID → Subscriptions → Claro → Cancel Subscription. You can also cancel via the App Store.

I lost my data after reinstalling — how do I restore it?

Sign in with the same email address you used before. Your data is stored securely in the cloud and will sync automatically after login.

How do I restore my Premium purchase?

Open Claro → Go to the paywall screen → Tap "Restore Purchase" at the bottom. Make sure you're signed in with the same Apple ID used for the original purchase.

My notifications aren't working. What should I do?

Go to iPhone Settings → Claro → Notifications and make sure notifications are enabled. Then open Claro → Profile → tap the Notifications toggle off and back on.

How do I delete my account?

Open Claro → Profile → scroll down → tap "Delete Account". This permanently removes all your data. Alternatively, email us at mertturk0013@gmail.com and we will delete your account within 48 hours.

The app is crashing. What can I do?

Try force-closing the app and reopening it. If the issue persists, uninstall and reinstall Claro — your data is saved in the cloud. Contact us if the problem continues.

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